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Value Streams to Customer Journeys for Better Business Agility
28 June, 2021 @ 12:00 pm - 1:00 pm AESTFree
BAPL presents another free lunchtime webinar!
To deliver the best products and services organisations must first understand their value streams and their customers experience with them.
Businesses exist to deliver either product, services, or a combination of both to their customers. They do so via a series of interrelated processes that once linked effectively, form a value stream. Customer Journeys are the sum of the experiences the customers have, when interacting with these value streams to receive the product or service.
It is in a businesses best interests to apply exceptional business analysis to enable better products and services to be delivered with agility.
In order for businesses to deliver the best products and services, they must first start by understanding these value streams, and the experiences their customers are having with them.
Find out how exceptional business analysis will provide your organisation with the opportunity to produce better products and services, for less.