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Value Streams and Customer Journeys

Driving better business agility to improve your products and services

Every organisation exists to provide products or services. Value streams are the collection of processes that provide these products or services, and the customer journey is the sum of the customers’ experience when purchasing these products or services. Understanding your value streams, people, processes, and technologies used to deliver them, and the customers’ experience when they traverse through them, provides you with the best level of information to make positive changes to improve your products and services.

Value Stream and Customer Journey consulting services include:

  • Value Stream and Value Chain modelling and analysis
  • Persona definition and empathy mapping
  • Customer Journey modelling and analysis
  • Business Architecture definition

Some of our sector experience

  • Banking
  • Utilities
  • Telecommunications
  • Mining & Construction
  • Supply Chain & Logistics
  • Financial Services
  • Insurance & Superannuation
  • Environmental Services
  • Health & Aged Care
  • Child Care
  • Government (State, Federal, Local)
  • Tertiary Education
  • Entertainment
  • Member Associations
  • Not-For-Profits
  • Retail
  • Oil & Gas

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