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Process Improvement

Improving the end-to-end experience for your customers

BAPL’s process analysis service is underpinned by a process management strategy that identifies and evaluates a business’ current processes, providing key insights to drive recommendations for change.  By reviewing all the steps and procedures in the delivery of products or services and potential risks; both known and unknown, gaps can be identified and assessed, forming the basis for process improvement initiatives.

Utilising industry standards for process modelling, the team at BAPL are ready to assist your organisation in improving your end-to-end customer experience. 

Process improvement consulting services include:

  • Current and Future-State business process modelling
  • Business architecture definition
  • BPMN 2.0
  • Gap analysis

Some of our sector experience

  • Banking
  • Utilities
  • Telecommunications
  • Mining & Construction
  • Supply Chain & Logistics
  • Financial Services
  • Insurance & Superannuation
  • Environmental Services
  • Health & Aged Care
  • Child Care
  • Government (State, Federal, Local)
  • Tertiary Education
  • Entertainment
  • Member Associations
  • Not-For-Profits
  • Retail
  • Oil & Gas

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