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Agile framework for Customer Journey mapping

Customer Experience (CX) is the new black!

Customer journey is a great technique to improve the Customer Experience (CX). “You’ve got to start with the customer experience and work back toward the ...
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Collaboration, Collaboration, Collaboration!

by Business Analysis (BAPL)   A good Business Analyst is always focussed on stakeholder management, helping  elicit, specify, analyse and manage their needs to help ...
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Business Analysis in the Age of Automation

by Business Analysis (BAPL)   Mckinsey put out a report earlier this year where they opined that Artificial Intelligence (AI), Machine Learning (ML) and robotics ...
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Why Working with a Business Analysis Practice is Your Next Right Move.

by Gareth Jones, General Manager (Service and Practice)   Business Analysis is a broad subject that can cover anything to do with innovation, people, process, ...
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Improving your organisation’s cyber security

Improving your organisation’s cyber security by Henry Elisher Business Analysis (BAPL) Consultant “The cyber threat facing australia is undeniable and unrelenting. An issue that once ...
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A man in a black jacket and blue jeans making a call in front of artwork that says productivity

Why Business Analysis as a Service is a CIO’s Best Friend

A CIO needs a trusted partner to facilitate joint ownership between business and IT to deliver business value, reduce risk, and remove project blockages, and ...
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