Hi Edie,
When I saw your post I thought I might have something in my archive from Qld Health but when I went looking I found that my memory was playing a trick on me – it does that, from time to time. Anyway, on the grounds that Government tends to go in for this sort of thing I got my partner to see what she could rustle up. The attached spreadsheet looks to me like a reasonable starting point for a plan or outline of a TNA. It also looks on a quick glance to have been de-identified, but I can’t guarantee that so please use it cautiously. I mention this because the other materials she found are actually copyrighted so I can’t share them directly. I will say that the content goes into much greater detail than the attached spreadsheet – it is oriented to training new users in using Sharepoint and runs to many pages because it enumerates each low-level feature and menu item of the entire u/i. (I infer from this that it is assuming the users have a a low-to-zero level of familiarity with the product). It has statements of the form “I want to learn how to … manage an alert/create an alert – even “delete an event from my Calendar” – it’s that detailed. Also it comes in two ‘flavours’,one for the teacher and one for the student, so the student is able to say what they think they need to know/would like to learn and the teacher can record their assessment of what they think the students need to know.So hopefully that will give you a few things to think about in terms of tailoring the message to your audience, the level of detail you need to go down to in assessing needs, and some broad-brush tasks that can be expressed as a timeline.
Hope this is useful and of course happy to discuss further, or if this link doesn’t work let me know and we’ll go old school.
