Andreas Bartel has applied the Kanban Maturity Model for more than two years now with different clients. In this talk, he will briefly summarise the model and reflect on its role as a coaching tool from a consultant’s perspective. He will also share one example from his practical application of the model in working with a client, a global logistics enterprise: How was the model applied in practical terms, which impact did it have on the service, and how organisational constraints impact maturity. I’m super excited to have Andreas in New Zealand with this talk as I have worked with him and his wife Susanne for that particular client just before Andrea’s story in the talk starts.