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Applying Design Thinking and Human-Centred Design to Support Exceptional Business Analysis

The role of a Business Analyst is broad, but typically it comes down to understanding business needs, value & requirements and assisting business to make ...
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The “must-have” for Product Owners – Impact Mapping

Product Owners are supposed to be the informed leader who is able to provide direction to the development team on the expectations of the product.  ...
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Four project management books placed on top of each other on a desk with a small potted cactus

The Agile PMO

A modern and innovative breed of systems delivery has gained significant momentum over the past one and a half decades, one that emphasises the ability ...
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Neon light artwork using words

Aligning The Solution to the Business Need

Business analysis is not for the faint hearted. At the heart of business analysis lie eliciting, analysing, validating and managing needs, value and requirements, no ...
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User Story Mapping

by Business Analysis (BAPL)   User Stories and User Story Mapping are must have techniques of a business analyst. You can do business analysis without ...
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Agile framework for Customer Journey mapping

Customer Experience (CX) is the new black!

Customer journey is a great technique to improve the Customer Experience (CX). “You’ve got to start with the customer experience and work back toward the ...
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