AMP Course Quiz

Define the business problem in relation to the above scenario

Customers are only able to submit dog registration forms manually.
Manual dog registrations is causing a reduction in productivity resulting in an increase in dissatisfied customers.
There has been a 20% increase in the receipt of registration forms year on year, however the team’s headcount has recently been reduced in an attempt to control costs.
Customers are unable to locate the dog registrations forms and as such are being forced to contact the council for assistance.

Identify the project deliverable in relation to the above scenario.

A contact centre IVR solution to address the similar call issues.
A 10 reduction in call volumes to the contact centre enabling more person hours to be applied to manual registrations.
An increase in constituent satisfaction restyling in improved customer ratings for the council.
An online dog registration form which integrates with the PRD, enabling customers to complete and submit their dog registration requests online, validating the information they enter to ensure it complies with the PRD’s data requirements.

Identify and describe an expected outcome resulting from the implementation of this initiative. Document any assumptions you are required to make.

Reduction in call volumes to the contact centre by 10%.
An online dog registration form which integrates with the PRD, enabling customers to complete and submit their dog registration requests online, validating the information they enter to ensure it complies with the PRD’s data requirements.
Enabling more person-hours to be applied to processing dog registrations that continue to be submitted manually.
An increase in constituent satisfaction restyling in improved customer ratings for the council.

Identify and describe an expected benefit resulting from the implementation of this initiative. Feel free to make and document any assumptions to assist in your answer.

Enabling more person-hours to be applied to processing dog registrations that continue to be submitted manually.
Reduction in call volumes to the contact centre by 10%.
An online dog registration form which integrates with the PRD, enabling customers to complete and submit their dog registration requests online, validating the information they enter to ensure it complies with the PRD’s data requirements.
An increase in productivity resulting in a reduction in staffing numbers and financial savings.

Using ‘The ability ……’ format, identify and write three Stakeholder Requirements relating to the above scenario. Document any assumptions you are required to make.

This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.

Using one of the stakeholder requirements from the previous question, write three Functional Requirements in an Acceptance Criteria (BDD Style) relating to the above scenario. Document any assumptions you are required to make.

This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.

Document three Non-Functional Requirements relating to the above scenario. Document any assumptions you are required to make.

This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.

Protected: AMP A Professional Development Capability Uplift

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